upravlenieГосударственное и муниципальное управление. Ученые запискиState and municipal management. Scholar notes2079-16902687-0290Южно-Российский институт управления10.22394/2079-1690-2024-1-1-20-31JZBMTBupravlenie-93Research ArticleПРОБЛЕМЫ УПРАВЛЕНИЯPROBLEMS OF MANAGEMENTMain problems and barriers of the client-centered transformation of the public administration systemMain problems and barriers of the client-centered transformation of the public administration systemhttps://orcid.org/0009-0005-5063-1673ВальдманИ. А.ValdmanI. А.

Игорь Александрович Вальдман – заместитель директора Центра внедрения клиентоцентричного подхода ВШГУ РАНХиГС

Москва

Igor A. Valdman – Deputy Director of the Center for Implementation of a Client-Centric Approach, Graduate School of Public Management of RANEPA

Moscow

valdman-ial@ranepa.ruhttps://orcid.org/0000-0002-2850-9648ГорбовскийР. В.GorbovskyР. В.

Ростислав Викторович Горбовский – ведущий специалист Центра внедрения клиентоцентричного подхода ВШГУ РАНХиГС

Москва

Rostislav V. Gorbovsky – Lead Specialist of the Center for Implementation of a Client-Centric Approach, Graduate School of Public Management of RANEPA

Moscow

gorbovskiy-rv@ranepa.ruhttps://orcid.org/0009-0006-0860-5305ПаратуновМ. В.ParatunovМ. V.

Максим Владимирович Паратунов – директор Центра внедрения клиентоцентричного подхода ВШГУ РАНХиГС

Москва

Maxim V. Paratunov – Director of the Center for Implementation of a Client-Centric Approach, Graduate School of Public Management of RANEPA

Moscow

paratunov-mv@ranepa.ruhttps://orcid.org/0009-0008-8194-1756ПутинцеваЕ. А.PutintsevaЕ. А.

Елена Александровна Путинцева – главный методист Центра внедрения клиентоцентричного подхода ВШГУ РАНХиГС

Москва

Elena A. Putintseva – Chief Methodologist of the Center for Implementation of a Client-Centric Approach, Graduate School of Public Management of RANEPA

Moscow

putintseva-ea@ranepa.ruРоссийская академия народного хозяйства и государственной службы при Президенте РФРоссияRussian Presidential Academy of National Economy and Public AdministrationRussian Federation202420112025012031Copyright © Вальдман И.А., Горбовский Р.В., Паратунов М.В., Путинцева Е.А., 20252025Вальдман И.А., Горбовский Р.В., Паратунов М.В., Путинцева Е.А.Valdman I.А., Gorbovsky Р.В., Paratunov М.V., Putintseva Е.А.This work is licensed under a Creative Commons Attribution 4.0 License.https://upravlenie-uriu.ranepa.ru/jour/article/view/93

The article presents the results of a study conducted by the Center for Implementation of a Client-Centric Approach of GSPM of RANEPA, the purpose of which is to identify the main problems and barriers in the implementation of the federal project “State for People” at the federal and regional levels. The study involved more than 350 civil servants representing the regions of the Russian Federation and federal executive authorities and who were trained under RANEPA client-centricity programs in 2023. The article includes a detailed description of existing problems in the first year of mass implementation of the federal project, the opinions of research participants and proposals for possible solutions and measures to overcome problems. The most significant problems identified in the study include: lack of staffing, lack of core competencies, insufficient regulatory support for the project, inflexible project implementation system, inconsistency of various federal initiatives.

The article presents the results of a study conducted by the Center for Implementation of a Client-Centric Approach of GSPM of RANEPA, the purpose of which is to identify the main problems and barriers in the implementation of the federal project “State for People” at the federal and regional levels. The study involved more than 350 civil servants representing the regions of the Russian Federation and federal executive authorities and who were trained under RANEPA client-centricity programs in 2023. The article includes a detailed description of existing problems in the first year of mass implementation of the federal project, the opinions of research participants and proposals for possible solutions and measures to overcome problems. The most significant problems identified in the study include: lack of staffing, lack of core competencies, insufficient regulatory support for the project, inflexible project implementation system, inconsistency of various federal initiatives.

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The authors declare that there are no conflicts of interest present.